The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
3. Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
4. Data Retention
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Karen Payne, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com.
Alternately, you may mail me at:
Karen Payne, 17 Harebrook, Ramsgate, Kent CT11 8BQ.
Keeping your jewellery looking great :)
The following can affect your jewellerys appearance:-
- Perfume / body creams / bleach / extreme humidity / & temperatures / chlorinated or seawater.
- Please remove items before bedtime.
- Silver will naturally tarnish over time, to minimise these effects store silver pieces in an airtight bag & try to protect your jewellery from chemicals, knocks & scratches.
- Cleaning with a soft lint free cloth is an effective way to keep silver, yellow and rose gold jewellery looking shiny and lustrous.
- A silver jewellery cleaner can be used to clean sterling silver only.
P R O D U C T I O N ∙ S H I P P I N G T I M E S
All listed items are despatched within 1 - 2 business days.
DELIVERY TO :-
United Kingdom => 1-3 business days
United States => 5-15 business days
Europe => 5-10 business days
Australia, New Zealand and Oceania => 5-20 business days
***ALL ITEMS SENT WITH A TRACKING NUMBER***
with collection updates, giveaways, coupons & promotions:
Q U A L I T Y IS A TOP PRIORITY
We source the best quality materials - 90% comes from UK precious metal suppliers & 10% from European suppliers to ensure consistency of materials & standards.